Frequently Asked Questions
Everything you need to know about your Narwal smart home experience.
What is the standard delivery timeline for orders within India?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days across major cities in India.
Do Narwal products come with a manufacturer warranty?
Yes, all Narwal robotic vacuum cleaners purchased through our official store come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. We also offer No-Cost EMI options on select bank cards.
Can I return my product if I am not satisfied?
We offer a 7-day return policy for unused products in their original packaging. If the item is defective upon arrival, please contact our support team immediately for a replacement.
Are spare parts and consumables easily available?
Absolutely. You can purchase official Narwal mop pads, brushes, filters, and cleaning solutions directly from our website to ensure your device maintains peak performance.
Does Narwal provide installation or demo services?
Yes, we provide virtual demonstrations and guided setup assistance. For select metropolitan areas, on-site installation support may be available upon request.